At EcomEx, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you visit our website or use our courier, logistics, warehousing, fulfillment, and related services.
By accessing our website or using any EcomEx services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
We may collect different types of information depending on the services you use, including:
The information collected may be used for the following purposes:
To successfully process courier and logistics services, EcomEx may collect shipment-related information, including sender details, receiver details, parcel dimensions, shipment value (where applicable), and delivery instructions.
This information is used solely for operational and service-related purposes.
Our website may use cookies and similar technologies to improve website functionality, analyze visitor behavior, remember user preferences, and enhance browsing experience.
Users may choose to disable cookies through their browser settings; however, certain website features may not function properly.
EcomEx implements appropriate technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Although we strive to maintain high security standards, no internet transmission or electronic storage method can be guaranteed to be completely secure.
EcomEx does not sell, rent, or trade customers’ personal information.
Information may be shared only when necessary with:
All such parties are expected to maintain appropriate confidentiality and security standards.
Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics providers, or communication platforms.
EcomEx is not responsible for the privacy practices or content of such third-party websites.
Users are encouraged to review the privacy policies of those websites before providing personal information.
Payments made through our website are processed using secure third-party payment service providers.
EcomEx does not store customers’ complete debit card, credit card, UPI PIN, net banking credentials, or other confidential financial information.
By using our services, you consent to receive communications from EcomEx through:
These communications may include shipment updates, delivery notifications, customer support, promotional offers, and important service announcements.
We retain customer information only for as long as necessary to:
After the applicable retention period, information may be securely deleted or anonymized.
Depending on applicable laws, users may have the right to:
Such requests may be submitted through our official customer support channels.
EcomEx services are not intended for individuals under the age of 18 without the supervision or consent of a parent or legal guardian.
We do not knowingly collect personal information from children.
EcomEx reserves the right to modify or update this Privacy Policy at any time to reflect changes in business practices, legal requirements, or service improvements.
The revised version will become effective immediately upon publication on our website.
Users are encouraged to review this Privacy Policy periodically.
This Privacy Policy shall be governed by the applicable laws of India.
Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the competent courts where EcomEx maintains its registered office.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the official contact details provided on the EcomEx website.
Our support team will make reasonable efforts to address your queries in a timely and professional manner.